Privacy policy

Protection of your personal data

The personal data you provide to us is protected under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”), as well as under French Law No. 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties, as amended.

This Privacy Policy is intended to provide visitors and users of the website with information regarding the processing of their personal data by the company in the context of the management of its website.

The processing of personal data concerns only individuals who submit an information request, browse the website, or access their personal account.

Identity and contact details of the data controller

For the processing of your personal data collected through the website homesud.fr, the data controller is:

SAS Andersen Properties & Management, with share capital of €1,000.00, whose registered office is located at 14, rue des Serbes - 06400 Cannes, registered with the Cannes Trade and Companies Register under number RCS Cannes 883 972 788.

The persons in charge of data protection within the company are available to answer any questions relating to your personal data:

By email: contact@andersenproperties.fr
By post: 14, rue des Serbes - 06400 Cannes

Purpose of data collection

Data processing is carried out either on the basis of your consent or on the basis of pre-contractual or contractual measures, and aims to allow us to:

Respond to your questions submitted via the contact form.
Respond to requests for property viewings.
Send you alerts relating to property listings matching your searches, if you have consented.
Send you our newsletter, if you have consented.
Allow you to make an online rental booking.
Process a property valuation request.
Provide you with access to documents in connection with the performance of our contract through your personal account.
Enhance your user experience, in particular by enabling the website to recognize your device so that you do not have to re-enter the same information for the same task, and by recognizing the username and password you have already provided so that you do not have to re-enter them on each page requiring authentication.
Analyze website traffic and usage in order to measure the number of users, improve usability, and ensure responsiveness to user requests.

Categories of data collected

The personal data collected includes:

Your surname, first name, email address, and phone number in order to respond to your inquiries or to a property viewing request.
Your email address in order to send you alerts or newsletters.
Your full contact details (surname, first name, email address, postal address, phone number), stay dates, and banking details in the context of an online rental booking.
Your surname, first name, email address, phone number, and information concerning the property you wish to sell or rent, for the purpose of property valuation requests.
Browsing data: IP address, browser used, duration of browsing, search history, operating system, language, and pages viewed.
Data relating to your visits on our website, including traffic data, log files, and other communication-related data or resources used when accessing the site.
Data relating to the use of social media where you make use of these features.
Where you choose to follow company information through a third-party service (LinkedIn, Viadeo, YouTube, Google, Pinterest, Instagram, Scoop.it, Facebook, or Twitter), we collect from the third-party provider the connection data you have authorized, such as your name and email address. The other data collected depends on the privacy settings you have defined with the third-party provider, and we invite you to consult the relevant privacy policy.
Data specified in your contract depending on the services subscribed, in any case: your login and identification data as well as all information communicated through your personal account.

Data recipients

The recipients of your personal data are:

The various internal departments of the company, responsible for responding to your requests.
The website hosting provider, for the personal account section.
External service providers, subcontractors, or other third parties where necessary for processing. These parties are bound by contractual obligations to ensure confidentiality and protection of data and to use it solely for the purposes for which it was provided.

We may also disclose your personal data where required in connection with:

Applicable legal or regulatory obligations,
Requests for disclosure from competent authorities,
The protection of our rights and those of our clients.

Data retention

The company retains your personal data only for as long as necessary for the purposes described. Retention periods vary depending on the nature and purpose of the data collected, as well as legal obligations.

Data collected and processed in relation to your inquiries is retained for 3 years (or 5 years if you are a client).
Data relating to newsletters and marketing communications is retained for 3 years (or 5 years if you are a client).
Data collected via your personal account is retained for the duration of the contractual relationship and up to 5 years thereafter.
Connection logs and IP addresses (subject to your consent for cookies) are retained in accordance with applicable regulations, for a period not exceeding 13 months.

Further details on cookies are available in our Cookie Policy.

You may object to their use and request deletion by contacting the data controller.

Data security

We have implemented technical and organizational measures to ensure the security and confidentiality of your personal data against accidental loss, and against unauthorized access, use, modification, or disclosure.

Given the inherent characteristics of the Internet, it is not possible to guarantee absolute security for data exchanged over the network. While we make every effort to protect your data, we cannot guarantee the absolute security of information transmitted to our website. You acknowledge that you share your data at your own risk.

We cannot be held liable for any failure to comply with privacy settings or security measures in place on our website.

You also acknowledge that the security of your information is partly your responsibility. For example, it is your duty to keep confidential the password granting access to your user account. Do not disclose it to any third party. Likewise, exercise caution when disclosing information in the public sections of the website, as these may be viewed by any user.

Your rights

In accordance with applicable regulations, you may exercise various rights regarding your personal data.

You have, in particular, the right to:

Be informed about the use of your data,
Access and obtain a copy of your data,
Object to the processing of your data,
Request rectification or erasure of your data,
Exercise your right to data portability,
Request restriction of processing.

More information on these rights can be found on the website of the French supervisory authority (CNIL): https://www.cnil.fr/en/rights-of-data-subjects.

To exercise your rights, you may contact the data controller:

By email: contact@andersenproperties.fr
By post: 14, rue des Serbes - 06400 Cannes

If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) using the following form: https://www.cnil.fr/en/complaints.